Neximerce provides customers with secure and convenient payment options. Available payment methods may vary depending on the customer's country, device, browser, transaction amount and payment provider.
1. Accepted Payment Methods
Depending on your location and eligibility, Neximerce may accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
Additional payment methods may be made available for selected countries or customers where supported by our payment providers.
The payment methods available to you will be displayed during checkout.
2. Country-Specific Availability
Not every payment method is available in every country.
For example, certain local payment services may only be available to customers in specific markets.
The availability of a particular payment method may depend on:
- your billing country;
- your delivery country;
- your payment provider;
- your card or bank;
- your device;
- your browser;
- transaction requirements;
- applicable eligibility conditions.
The checkout page will display the payment methods currently available for your order.
3. Payment Currency
Neximerce displays product prices and processes orders primarily in EUR (€).
Where your bank or card provider uses a different currency, your bank or payment provider may apply its own exchange rate or currency conversion fee.
Such charges are determined by your bank or payment provider and are outside Neximerce's control.
4. When Payment Is Charged
Payment is generally authorised or charged when you complete the checkout process, depending on the payment method and payment provider used.
An order is considered successfully placed only after the required payment authorisation or confirmation has been successfully completed.
If payment cannot be authorised or completed, the order may not be accepted or may be cancelled.
5. Payment Security
Payment transactions may be processed through secure third-party payment providers.
Depending on the payment method, your payment may be subject to additional authentication or security measures, including technologies such as 3-D Secure.
Neximerce does not normally receive or store your complete card number or security code when payment is processed through an external payment provider.
Payment information may instead be handled directly by the relevant payment service provider in accordance with its own security, privacy and legal requirements.
6. Payment Verification and Fraud Prevention
To protect our customers and our business, certain transactions may be subject to automated or manual security checks.
These checks may be used to identify potentially fraudulent, unauthorised or unusual transactions.
Where a payment cannot be safely verified, we may contact you for additional information or decline the transaction where permitted by applicable law.
7. Payment Confirmation
After a successful order, you will normally receive an order confirmation by email containing relevant information about your purchase.
Please check your order confirmation carefully.
If you believe that an order has been placed using your payment details without your authorisation, please contact us immediately and also contact your bank or payment provider where appropriate.
8. Payment Provider Information
Third-party payment providers may process personal or payment-related information according to their own privacy policies and terms.
Where applicable, customers should also review the privacy and payment terms of the relevant payment provider.
The availability of individual payment methods may change from time to time.
9. Failed or Declined Payments
If your payment is declined, you may try another available payment method.
A payment may be declined for reasons including:
- insufficient funds;
- incorrect payment information;
- bank security restrictions;
- card restrictions;
- payment provider security checks;
- technical problems;
- unsupported payment method;
- transaction limits.
Neximerce does not control the decision of a bank or payment provider to approve or decline a transaction.
10. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us as soon as possible.
Please provide your order number and relevant payment information so that we can investigate the transaction.
Email: service@neximerce.com | Phone: +359 889 863 565
11. Refunds
Approved refunds will normally be returned using the original payment method.
The time required for a refund to appear in your account may depend on the payment provider, bank or card issuer.
For further information about returns and refunds, please see our:
12. Contact Us
For questions regarding payments, payment verification or refunds, please contact:
NexCommerce VCC
UIC: 208551491
VAT ID: BG208551491
Registered Office: Republic of Bulgaria, 4000 Plovdiv, Plovdiv Region, Municipality of Plovdiv, Tsentralen District, 59 Iztochen
Email: service@neximerce.com | Phone: +359 889 863 565
Website: https://neximerce.com
Last updated: 17.11.2025