Shipping Policy

Last updated: 17.11.2025

Thank you for shopping with Neximerce. We aim to provide a clear, reliable and transparent delivery experience for customers across our European markets.

This Shipping Policy explains how orders placed through https://neximerce.com are processed and delivered.

1. Shipping Destinations

Neximerce currently ships orders to the following countries:

• Bulgaria
• Croatia
• Slovakia
• Germany
• Poland
• Austria
• Hungary

Orders can only be delivered to valid addresses located within the countries listed above.

If your country is not currently available at checkout, we are unable to guarantee delivery to that destination.

2. Shipping Costs

We offer free shipping on orders of €49 or more.

For orders below €49, a standard shipping fee will apply and will be clearly displayed at checkout before you complete your purchase.

Shipping costs are calculated based on the delivery destination and the applicable shipping service.

There will be no unexpected shipping charges added after your order has been completed, except where additional costs arise from circumstances outside our control, such as customs duties or taxes that may legally apply to a particular shipment.

3. Delivery Times

Estimated delivery times are as follows:

Delivery times are estimates and are calculated from the date the order is dispatched.

They are not guaranteed delivery deadlines unless expressly stated otherwise at checkout.

4. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to prepare and dispatch orders as quickly as reasonably possible.

The estimated delivery period begins once the order has been handed over to the relevant shipping carrier.

During periods of high order volume, promotional campaigns, public holidays or other exceptional circumstances, processing may take slightly longer.

If there is a significant delay affecting your order, we will make reasonable efforts to provide you with relevant information.

5. Tracking Information

Where tracking is available for your shipment, tracking information will be provided to you after the order has been dispatched.

You may use the tracking information to monitor the progress of your delivery.

Please note that tracking information may take some time to become active after the carrier receives the parcel.

6. Delivery Attempts

Delivery is normally made to the address provided by the customer during checkout.

If the carrier is unable to complete delivery, the carrier may:

• make another delivery attempt;
• leave instructions for collection;
• redirect the parcel to an available collection point;
• contact the recipient using the contact information provided with the order.

The exact procedure depends on the carrier and destination country.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes, where applicable:

• full name;
• street and house number;
• apartment or unit number;
• postal code;
• city;
• country;
• valid telephone number;
• valid email address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery or reshipping costs may apply where permitted by law.

If you notice that your delivery information is incorrect, please contact us as soon as possible at:

Email: service@neximerce.com | Phone: +359 889 863 565

We will make reasonable efforts to correct the information before the order is dispatched, but we cannot guarantee that changes can be made after dispatch.

8. Delayed Deliveries

Although we work with shipping providers to provide reliable delivery, delivery times may occasionally be affected by circumstances outside our reasonable control.

These may include:

• severe weather;
• transportation disruptions;
• strikes;
• public holidays;
• carrier operational issues;
• customs or regulatory procedures;
• incorrect delivery information;
• unusually high shipping volumes;
• other events beyond our reasonable control.

A delivery delay does not automatically mean that an order has been lost.

If your order appears to be significantly delayed, please contact us at service@neximerce.com and we will assist you in checking the shipment status.

9. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives visibly damaged, please contact us as soon as reasonably possible.

For damaged deliveries, we recommend keeping:

• the original packaging;
• the shipping label;
• photographs of the package;
• photographs of the damaged product.

This information may be required to assist with the investigation with the shipping carrier.

Nothing in this section limits your statutory consumer rights regarding defective, damaged or non-conforming goods.

10. Customs, Duties and Taxes

Neximerce currently sells to customers within the European Union.

For deliveries within the European Union, customers will generally not be required to pay import customs duties in the same manner as for shipments entering the EU from outside the EU.

However, any taxes, duties, fees or other charges that may legally apply due to specific circumstances remain subject to the applicable laws and the customer's delivery destination.

Where additional charges are applicable and are the responsibility of the customer, this will not affect any mandatory consumer rights provided by applicable law.

11. Delivery Address Restrictions

We currently deliver only to the countries available for selection during checkout.

Certain remote areas, islands or restricted delivery locations may be subject to different delivery conditions depending on the shipping carrier.

If a particular address cannot be served, we will contact the customer where reasonably possible.

12. Delivery Confirmation

A shipment may be considered delivered when the shipping carrier records the parcel as delivered to the address or recipient specified in the order.

If you believe that a parcel has been incorrectly marked as delivered but you have not received it, please contact us promptly so that we can assist with the carrier investigation.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• shipping services;
• delivery destinations;
• shipping costs;
• estimated delivery times;
• operational procedures;
• applicable laws or regulations.

The latest version will always be published on this page.

14. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact us:

NexCommerce VCC
Registered Office: Republic of Bulgaria, 4000 Plovdiv, Plovdiv Region, Municipality of Plovdiv, Tsentralen District, 59 Iztochen
Email: service@neximerce.com | Phone: +359 889 863 565

Website: https://neximerce.com