At Neximerce, we want you to feel confident when purchasing from our online store.
This Return & Refund Policy explains your rights and the procedure for returning products purchased through https://neximerce.com.
This policy applies to customers purchasing from Bulgaria, Croatia, Slovakia, Germany, Poland, Austria and Hungary.
Nothing in this policy limits any mandatory consumer rights available to you under applicable European Union or national consumer protection legislation.
1. Right of Withdrawal
If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your purchase without giving a specific reason within 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.
You may contact us using:
Email: service@neximerce.com | Phone: +359 889 863 565
You may simply send us a clear statement explaining that you wish to withdraw from the purchase and include your order number and the product concerned.
2. Return Period
After notifying us of your withdrawal, you should send the goods back to us without undue delay and, in general, no later than 14 days from the date on which you communicated your decision to withdraw.
The product should be returned using an appropriate shipping method that allows the shipment to be tracked where reasonably possible.
3. Condition of Returned Products
You may inspect the product in the same manner that would normally be permitted in a physical store.
However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Where possible, please return the product:
- in its original condition;
- with all included accessories;
- with manuals or documentation supplied with the product;
- with its original packaging where reasonably possible.
The absence of original packaging does not automatically remove your statutory consumer rights.
4. Return Shipping Costs
Unless the product is defective, damaged or otherwise does not conform to the contract, the customer is generally responsible for the direct cost of returning the product when exercising the statutory right of withdrawal.
Before returning an item, please contact us so that we can provide the appropriate return instructions.
Email: service@neximerce.com | Phone: +359 889 863 565
If a product is returned because it is defective, damaged or does not conform to the purchase contract, we will handle the matter in accordance with your applicable statutory consumer rights.
5. Refunds
When you validly exercise your right of withdrawal, we will refund the payments received from you, including the applicable standard delivery cost originally paid for the order.
Where the customer selected a more expensive delivery option than the least expensive standard delivery method offered by us, the additional amount may not be refundable to the extent permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed with you.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs earlier.
6. Refund Processing Time
Once the return has been received and the applicable conditions have been verified, we will process the refund without undue delay.
The time required for the funds to appear in your account may also depend on your bank, card issuer or payment provider.
